When asked by the PCToolbin.com technician, download the above file and run it.
No installation is needed. Give the 9-digit "Your ID" and 4-digit password and the technician
will begin a remote connection to your computer to assist with your issues.
Or, if you have a Gmail account and use Google Chrome as your browser,
you can install the Chrome Remote Desktop plugin located here (click). When installed, click to active it,
then select "Share" and give the PCToolbin technician the 12-digit Access Code.